We believe that in order to have the best possible online shopping experience, our customers should be 100% satisfied with their purchase.
Returned or exchanged products must be in brand new, mint condition, and have all original manufacturer’s packaging, materials, and accessories, including instruction booklets, packing inserts, and blank warranty cards.
Any product noticed as “Received in Physically Damaged Condition,” “Damage upon Delivery,” or “Missing Accessories/Items in Box” must be reported within 24 hours of delivery to be eligible for a replacement. Any issues reported after 24 hours will not be accepted.
All items to be returned must be in their original condition along with the following:
All items considered for refund or exchange must be returned in “as new” condition, free of visible marks, scratches, or defects, and complete with all components and packaging materials.
After 7 days, all merchandise is considered used and may be considered for trade-in purposes only. All returns are subject to inspection and return approval by an authorised representative of Sonora Engineering OPC Private Limited.
The amount will be refunded through your original method of payment or through a Sonora Engineering OPC Private Limited Coupon, where applicable.
If Sonora Engineering OPC Private Limited determines that an item is returnable but does not meet all guidelines for an “As New Product,” such as missing original packaging or accessories, the return may still be processed with a non-refundable deduction in the form of a restocking fee.
The fee charged may vary according to the item’s condition, packaging condition, and item value.
Products that come with a company seal are non-returnable. However, Sonora Engineering OPC Private Limited reserves the right to determine whether an opened product can be returned. If approved, a full refund may not be applicable.
For any cancellation or refund of an order, applicable payment gateway charges may be deducted.
Sonora Engineering OPC Private Limited reserves the right to refuse a refund for any product that does not meet these criteria.
Please contact Sonora Engineering OPC Private Limited through our official email address or phone number before shipping any goods to obtain a Return Authorization.
Shipping, payment gateway, and insurance charges are non-refundable. However, we will refund the original shipping cost if the return is a result of an error by Sonora Engineering OPC Private Limited.
Only purchases made through the official website or authorised sales channels of Sonora Engineering OPC Private Limited can be returned by courier, mail, or other approved methods with prior authorization.
The purchaser is responsible for any return shipping costs.
Returns for purchases paid online and shipped may be exchanged or returned subject to approval.
No C.O.D. freight will be accepted.
We highly recommend using a trackable shipping method with insurance and required signature. Sonora Engineering OPC Private Limited shall not be responsible for packages lost in transit while being returned.
Sonora Engineering OPC Private Limited
[Rimjhim Indrapuri 1, Ground Floor Ratu Road, Ranchi – 834005 Jharkhand, India]
Typically, a consignment takes approximately 1–4 days to major cities, 2–5 days to towns, and 10–14 days to certain remote or North-Eastern regions.
No shipping will be processed on Sundays or national holidays.
Large-sized or heavier orders, including dry cabinets, C-stands, batteries, chargers, and similar products, may not be shipped via air and may therefore require longer transit times.
At Sonora Engineering OPC Private Limited, we pride ourselves on delivering excellent value for money. While we always aim to provide competitive pricing, professional advice, and dependable service, we understand that customers may occasionally find a lower price elsewhere.
If you find a better price, please give us an opportunity to offer a competitive price or provide a package with better overall value.
All eligible cameras, lenses, security equipment, accessories, and other products supplied by Sonora Engineering OPC Private Limited are provided with a proper invoice and applicable manufacturer warranty, subject to the respective product and warranty terms.
