This Privacy Policy describes the policies and procedures of Sonora Engineering OPC Private Limited regarding the collection, use, storage, processing, and disclosure of information when You access or use Our website, products, or services.
This Privacy Policy also explains Your privacy rights and how applicable laws protect Your Personal Data.
We use Your Personal Data to provide, maintain, secure, and improve Our Services. By accessing or using the Service, You acknowledge and agree to the collection and use of information in accordance with this Privacy Policy.
Words whose initial letters are capitalized have meanings defined under the following conditions. These definitions shall have the same meaning regardless of whether they appear in singular or plural form.
For the purposes of this Privacy Policy:
Account means a unique account created for You to access Our Service or certain parts of Our Service.
Company, referred to as “the Company,” “We,” “Us,” or “Our,” means Sonora Engineering OPC Private Limited.
Cookies are small files placed on Your computer, mobile device, tablet, or other device by a website. Cookies may contain information about Your browsing activity, preferences, and use of the website.
Device means any device capable of accessing the Service, including a computer, mobile phone, tablet, or similar electronic device.
Personal Data means any information relating to an identified or identifiable individual.
Service means the Company’s website, products, CCTV services, security solutions, installation services, maintenance services, and other associated services.
Service Provider means any individual, company, consultant, contractor, or legal entity that processes data on behalf of the Company or assists the Company in providing, maintaining, managing, or analysing the Service.
Usage Data means data collected automatically through the use of the Service or from the Service infrastructure, such as the duration of a page visit.
Website means the official website operated by Sonora Engineering OPC Private Limited.
You means the individual accessing or using the Service or the company, organisation, or legal entity on behalf of which such individual accesses or uses the Service.
While using Our Service, requesting a quotation, submitting an enquiry, purchasing products, scheduling an installation, or requesting support, We may ask You to provide certain personally identifiable information.
Personal Data may include, but is not limited to:
Full name
Email address
Telephone or mobile number
Company or organisation name
Billing or installation address
Service location
Product or service requirements
Payment and transaction-related information
Messages, enquiries, or support requests
Any information You voluntarily submit through forms or communication channels
Usage Data
We collect only the information reasonably required to respond to Your requests, provide Our Services, manage transactions, and improve Our operations.
Usage Data may be collected automatically when You access or use the Service.
Usage Data may include information such as:
Your Device’s Internet Protocol address
Browser type and version
Pages of the Service that You visit
Time and date of Your visit
Time spent on individual pages
Device type
Operating system
Unique device identifiers
Referring website address
Geographic location based on IP address
Diagnostic, performance, and technical data
When You access the Service through a mobile Device, We may automatically collect information including the type of mobile Device, mobile operating system, mobile browser type, unique Device identifiers, and other diagnostic information.
We may also collect information sent by Your browser whenever You visit Our Service.
When You request CCTV installation, security system services, maintenance, technical support, or a quotation, We may collect information relating to:
The location where the Service is required
Site layout and installation requirements
Number and type of cameras or equipment required
Internet and network availability
Electrical and power requirements
Access instructions for the premises
Technical support history
Service reports
Warranty information
Product serial numbers
Images or videos of the installation location provided by You
Communication between You and the Company
This information is used only for evaluating, providing, managing, and supporting the requested Services.
We may use Cookies and similar tracking technologies to monitor activity on Our Service and store certain information.
Tracking technologies may include Cookies, browser storage, tags, scripts, analytics tools, and web beacons.
These technologies may be used to:
Operate and maintain the Website
Remember Your preferences
Understand how users interact with the Website
Analyse Website traffic and performance
Improve Website functionality
Prevent fraud and misuse
Maintain Website security
Measure the effectiveness of marketing activities
A Cookie is a small file placed on Your Device.
You may instruct Your browser to refuse all Cookies or to notify You when a Cookie is being sent. However, if You do not accept Cookies, certain parts of the Service may not function properly.
Unless You have adjusted Your browser settings to refuse Cookies, Our Service may use Cookies.
Certain sections of the Website or electronic communications may contain small electronic files known as web beacons, pixel tags, clear GIFs, or single-pixel GIFs.
These technologies may allow the Company to:
Count users who have visited specific pages
Determine whether an electronic communication has been opened
Measure the popularity of Website sections
Verify system and server integrity
Analyse the performance of marketing communications
Type: Session Cookies
Administered by: Us
These Cookies are necessary to provide the Website and enable basic features. They may help authenticate users, maintain security, prevent fraudulent activity, and allow forms or other essential Website functions to operate.
Without these Cookies, certain requested Services may not be available.
Type: Persistent Cookies
Administered by: Us
These Cookies record whether a user has accepted or rejected the use of certain Cookies on the Website.
Type: Persistent Cookies
Administered by: Us
These Cookies allow Us to remember choices made by You while using the Website, including language preferences, saved form information, or other settings.
Their purpose is to provide a more convenient and personalised user experience.
Type: Session or Persistent Cookies
Administered by: Us or authorised Service Providers
These Cookies help Us understand how visitors use the Website, which pages are visited most frequently, how long users remain on pages, and whether any technical errors occur.
The information collected is used to improve Website performance and user experience.
The Company may use Personal Data for the following purposes:
We may use Your information to provide, operate, maintain, monitor, and improve Our Website, products, installation services, technical support, maintenance services, and other Services.
We may use Your Personal Data to register and manage Your Account and provide access to features available to registered users.
We may use Your information to respond to quotation requests, service enquiries, technical questions, complaints, support requests, or other communications.
We may process Your Personal Data to prepare quotations, fulfil purchase orders, supply products, complete CCTV or security system installations, perform maintenance, provide support, and fulfil contractual obligations.
We may contact You through telephone calls, email, SMS, messaging applications, or other appropriate communication methods regarding:
Quotations
Orders
Installations
Service appointments
Maintenance
Payment updates
Warranty matters
Technical support
Product or service updates
Security-related notifications
We may use transaction-related information to process payments, issue invoices, confirm orders, maintain accounting records, and manage outstanding payments.
Payment information may be processed through authorised financial institutions or payment service providers.
Subject to applicable law and Your communication preferences, We may provide information about products, services, offers, promotions, or events that may be relevant to You.
You may opt out of promotional communications at any time.
We may use Personal Data to attend to, evaluate, record, and manage requests submitted by You.
We may analyse information to:
Understand customer requirements
Identify usage trends
Improve Website performance
Improve installation and support procedures
Develop new products or Services
Measure customer satisfaction
Evaluate promotional activities
Improve the overall customer experience
We may use information to:
Detect and prevent fraud
Investigate suspicious activity
Protect Our Website and systems
Maintain business security
Prevent unauthorised access
Protect the rights, property, and safety of the Company, customers, and others
We may use or transfer information in connection with a merger, restructuring, acquisition, financing, sale of assets, dissolution, or similar business transaction.
We may process and retain Personal Data where necessary to comply with legal, tax, accounting, regulatory, contractual, or law-enforcement obligations.
We may share Your Personal Data in the following circumstances:
We may share information with authorised Service Providers that assist Us with:
Website hosting
Data storage
Technical support
Installation and maintenance
Payment processing
Accounting
Customer communication
Data analytics
Marketing services
Cybersecurity
Business administration
Service Providers are expected to process information only for authorised purposes and maintain appropriate confidentiality and security standards.
Where necessary, We may share limited information with product manufacturers, authorised distributors, suppliers, or warranty service providers for product procurement, warranty registration, repair, replacement, or technical support.
We may share information with authorised business partners where necessary to provide products, Services, promotions, or customer support.
We may share information with Our parent companies, subsidiaries, associated companies, joint venture partners, or organisations under common ownership or control.
Such entities shall be required to handle the information in accordance with this Privacy Policy.
Personal Data may be shared or transferred in connection with negotiations or completion of a merger, sale, restructuring, acquisition, financing, or transfer of all or part of Our business or assets.
We may disclose Personal Data when required by law, court order, governmental authority, regulatory body, or lawful request from law-enforcement agencies.
We may disclose Personal Data for any other purpose with Your consent or upon Your instructions.
Where You voluntarily post or share information in public sections of the Service, such information may be viewed, copied, or distributed by other users.
You should avoid submitting confidential or sensitive information in public areas.
The Company will retain Personal Data only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.
The retention period may depend on:
The nature of the information
The purpose for which it was collected
Contractual requirements
Warranty periods
Legal and regulatory obligations
Tax and accounting requirements
Dispute resolution requirements
Fraud prevention
Security requirements
Enforcement of legal agreements
Personal Data may be retained for a longer period where required by applicable law or where necessary to establish, exercise, or defend legal claims.
Usage Data is generally retained for a shorter period unless it is required to improve security, investigate misuse, improve the Service, or comply with legal obligations.
When Personal Data is no longer required, We may securely delete, anonymise, or dispose of it.
Your information may be processed at the Company’s operating locations and at other locations where authorised Service Providers or business partners operate.
This means that information may be transferred to and maintained on computers or servers located outside Your state, province, country, or jurisdiction.
Data protection laws in those locations may differ from those applicable in Your jurisdiction.
By submitting Personal Data and using the Service, You acknowledge that such transfers may occur where necessary for providing the Service.
The Company shall take commercially reasonable steps to ensure that Personal Data is handled securely and in accordance with this Privacy Policy.
We will not transfer Personal Data to an organisation or jurisdiction unless appropriate safeguards and security controls are reasonably available.
If the Company is involved in a merger, acquisition, restructuring, financing, or asset sale, Personal Data may be transferred as part of the transaction.
Where required, reasonable notice may be provided before Personal Data becomes subject to a materially different privacy policy.
The Company may disclose Personal Data where required by applicable law or in response to a valid request from a court, government agency, regulatory authority, or law-enforcement body.
The Company may disclose Personal Data where it reasonably believes that such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of the Company
Enforce contracts, policies, or agreements
Prevent or investigate fraud, misuse, or wrongdoing
Protect the safety of customers, employees, users, or the public
Respond to an emergency
Protect against legal liability
Establish, exercise, or defend legal claims
The security of Your Personal Data is important to Us.
We use commercially reasonable technical, physical, and administrative safeguards designed to protect Personal Data against:
Unauthorised access
Accidental loss
Misuse
Alteration
Disclosure
Destruction
Cybersecurity incidents
Security measures may include restricted access, password protection, secure hosting, firewalls, access controls, data backups, staff confidentiality obligations, and other appropriate safeguards.
However, no method of transmission over the Internet or method of electronic storage is completely secure.
While We strive to protect Your Personal Data, We cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of Your Account credentials, passwords, OTPs, and other access details.
Sonora Engineering OPC Private Limited may install, configure, maintain, or service CCTV and security systems at customer premises.
Unless specifically agreed in writing, the Customer remains responsible for:
Determining where CCTV cameras are installed
Complying with applicable surveillance and privacy laws
Displaying appropriate CCTV notices where required
Obtaining necessary permissions or consents
Controlling access to recorded footage
Maintaining DVR, NVR, cloud, or mobile application passwords
Managing authorised users
Retaining or deleting recordings
Responding to requests relating to recorded footage
Protecting recordings against unauthorised access
The Company does not normally access or monitor customer CCTV footage after installation unless access is specifically requested by the Customer for technical support, maintenance, configuration, investigation, or troubleshooting.
Where temporary access is provided, We will use such access only for the requested service purpose.
The Company shall not be responsible for unauthorised access caused by password sharing, weak passwords, compromised Devices, third-party applications, customer negligence, or changes made by unauthorised persons.
Payments may be processed through banks, payment gateways, financial institutions, or third-party payment service providers.
We may not directly store complete debit card, credit card, banking password, PIN, CVV, or other sensitive financial authentication information.
Payment service providers may collect and process payment information in accordance with their own terms and privacy policies.
The Company is not responsible for the privacy or security practices of independent payment service providers.
Depending on applicable law, You may have the right to:
Request access to Your Personal Data
Request correction of inaccurate or incomplete information
Request deletion of Personal Data
Request restriction of processing
Object to certain processing activities
Withdraw consent
Opt out of promotional communications
Request information about how Your Personal Data is used
Request a copy of Personal Data provided by You
Submit a complaint to an appropriate authority
These rights may be subject to legal limitations, identity verification, contractual obligations, warranty requirements, accounting rules, dispute resolution, and other lawful retention requirements.
Withdrawing consent shall not affect the lawfulness of processing performed before consent was withdrawn.
Where permitted by law, We may send information about products, Services, offers, maintenance plans, upgrades, or promotions.
You may opt out of promotional communications by using the unsubscribe option provided in the communication or by requesting that promotional messages be stopped.
Even after opting out of promotional communications, You may continue to receive essential communications relating to active orders, installations, payments, warranties, maintenance, security, or support requests.
Our Service is not intended for use by children below the minimum legal age required under applicable law.
We do not knowingly collect Personal Data directly from children without appropriate consent from a parent or legal guardian.
If We become aware that Personal Data has been collected from a child without proper authorisation, We will take reasonable steps to delete the information.
Parents or guardians who believe that a child has provided Personal Data should contact the Company through its official communication channels.
Our Service may contain links to websites, applications, payment gateways, social media platforms, manufacturers, suppliers, or third-party services that are not operated or controlled by Us.
When You click a third-party link, You will be directed to that third party’s website or Service.
We recommend reviewing the privacy policy of every third-party website or Service You visit.
We have no control over and assume no responsibility for the content, security, privacy policies, data-processing practices, or activities of third-party websites or Services.
The Website may use third-party tools or Services for functions such as:
Website analytics
Maps
Embedded videos
Contact forms
Payment processing
Social media integration
Advertising
Customer support
Website hosting
Security monitoring
These third parties may collect information in accordance with their own privacy policies.
The Company does not control how independent third parties process information outside the scope of Services provided on Our behalf.
We may update this Privacy Policy periodically to reflect changes in Our Services, business operations, legal requirements, technologies, or privacy practices.
Any updated Privacy Policy will be posted on the Website.
Where appropriate, We may provide notice of material changes through the Website or another reasonable communication method.
Changes become effective when the updated Privacy Policy is published unless otherwise stated.
You are advised to review this Privacy Policy periodically to remain informed about how We collect, use, and protect Personal Data.
By accessing the Website, submitting an enquiry, requesting a quotation, purchasing products, accepting Services, or otherwise providing Personal Data to the Company, You acknowledge that You have read and understood this Privacy Policy.
